Refund policy

14-Day Hassle-Free Returns

We understand that sometimes you have a change of heart. That's why we offer a 14-day hassle-free return policy on online and shipped orders: if you'd like to return your purchase, contact us within 14 days of delivery and we'll issue a return authorization and walk you through it.

Please contact us before shipping anything back. Merchandise sent without a return authorization may delay your refund.

What makes a return eligible

  • Contact us within 14 days of the day your order was delivered.
  • Items must be in the same condition you received them, in their original packaging, with everything they shipped with (box, accessories, manuals).
  • A sales receipt or order confirmation must accompany the return.
  • If a warranty card was included, it must be returned blank. Once a warranty card is filled out, we can no longer exchange the item — any issues become a warranty claim with the manufacturer (which we're glad to help you navigate).
  • Cameras must have a shutter count below 200 to qualify for a full refund.

Refunds

Once we receive and inspect your return, your refund is issued to your original payment method, typically within 3–5 business days. We'll email you when it's on the way.

Fees and exceptions

  • Used items over $1,000 are subject to a 10% restocking fee.
  • Special-order merchandise cannot be refunded or exchanged.
  • Items sold "As Is" are final sale and may not be returned.
  • Film, photographic paper, and other sensitized materials (including video and audio tape) are final sale — no returns, refunds, or exchanges.
  • Drones may only be returned for a manufacturer defect, reported within 7 business days of delivery. Repairs on DJI drones are handled through dji.com.

Return shipping

For standard returns, the buyer is responsible for shipping the item back to the store. If your gear arrived defective, we'll provide a prepaid return label.

After 14 days

Products in new condition are covered by the manufacturer's warranty — consult the warranty card included with your product, and know that YM Camera will happily mediate that process for you. At our discretion, store credit may be offered up to 30 days.

Questions? Just ask.

If you have any issues with your new gear or want to return it, call or email us. We are human, and we are not looking to nickel & dime anyone. We are here to help.

YM Camera · 755 Boardman-Canfield Road, Building J1, Boardman, OH 44512
ym@ymcamera.com · (330) 758-7005